What type of job is Concierge?
A Concierge, also commonly called a Guest Relations Manager or Guest Service Worker, serves as a specialized customer service representative. They are most frequently employed within the hospitality industry, although these positions may also be available in high-end office buildings and apartment complexes.
What is the job outlook for a Concierge?
The overall job outlook for Concierge careers has been positive since 2004. Vacancies for this career have increased by 112.25 percent nationwide in that time, with an average growth of 7.02 percent per year. Demand for Concierges is expected to go up, with an expected 8,760 new jobs filled by 2029.
What does a day Concierge do?
People look to a concierge to find information on events, tourist spots, destinations, and other things that they may be interested in. They can also help make appointments or assist in arranging the client’s or guest’s itinerary so that they are able to make the most of their stay.
What are the working hours of a Concierge?
Concierges usually work 40 hours a week. 12-hour or rotating shifts are common, often including early mornings, late nights or weekends. Part-time work is uncommon. Concierges are usually based in a reception area or foyer.
How do you become a concierge?
While a degree is not required, most concierge positions require applicants to have exceptional customer service skills to fulfill the needs of guests thoroughly. These skills can be refined by attending a certification program at a local college, trade school or an industry-recognized certification organization.
Is concierge a good job?
Hotel concierge is a good job for somebody who truly enjoys working with people. (CareerBuilder.com) — For a hotel concierge, engagement ring shopping, clearing a helicopter to land on a small island and doling out recommendations for an area’s best restaurants are all in a day’s work.
Is a concierge the same as a receptionist?
As nouns the difference between concierge and receptionist
is that concierge is one who attends to the wishes of hotel guests while receptionist is an employee who receives visitors and/or calls, typically in an office setting.
What is the other name of concierge?
In this page you can discover 10 synonyms, antonyms, idiomatic expressions, and related words for concierge, like: attendant, front-desk, Laundry/Valet, room-service, doorman, Meeting/Banquet, bar-lounge, Babysitting/Child, janitor and porter.
How do you write a concierge CV?
When writing a CV for a concierge, you should follow this basic structure:
- A personal summary section that outlines your current situation, key professional traits, and concierge career goals.
- A work experience section, with 4-6 bullet points that list your achievements and responsibilities in previous roles.
What does an office concierge do?
Office Concierge was formed in 2002 as a direct response to a clear need to enhance reception facilities at demanding office buildings in both the City and West End. As a full management service, we work across a diverse portfolio of clients of various sizes in the corporate, residential and retail sectors.
What does a club concierge do?
Club Concierge Career
Job Description for Concierges : Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
What is a client concierge?
A Client Concierge is a Receptionist who helps guest, agents and staff. This is a salary position.
How does a concierge make money?
Concierges can bill their clients in a variety of ways. For instance, some charge membership fees based on how many requests are usually made per month. Others bill on monthly retainers, while others charge per service or per hour.
What are the skills of a concierge?
To become a Concierge, you will need:
- good organisational ability, as you are always ‘on duty’
- a good sense of humour, enthusiasm and stamina to cope with long working hours.
- to be very friendly, caring and patient.
- an outgoing personality, common sense and excellent communication skills.
- the ability to work well in a team.
What is concierge training?
This course combines theory and practice in equal measure, providing you with expert knowledge in dining, entertainment, and leisure, while developing in you the self-possession and integrity of a professional concierge.
Is concierge a stressful job?
Many clients are demanding. One concierge had a client so harsh she had to retreat to the bathroom every day for a good cry. Giovanni advised her to leave the client. The economics of the job can make that tough sometimes, however.
How do I prepare for a concierge interview?
- Be On Time: On time means 5 to 10 minutes early.
- Stay Calm: Try to relax and stay as calm as possible. …
- Sell Yourself: Don’t be shy. …
- Answer the Questions: Completely answer each question. …
- Ask Questions: Prepare questions to ask at the end related to the unit and/or the position.
Do you call front desk or concierge?
Front desk staff and concierges are both employed by hotels to provide services to their guests. Beyond that initial similarity, the two differ greatly in purpose and function. Members of the front desk staff interact with guests primarily at arrival and departure.
What do you call someone who works at the front desk?
A receptionist is an employee taking an office or administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business.
What is concierge clerk?
Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued.
What is the opposite of concierge?
Opposite of a person who assists, guides, or provides a service. boss. manager.
What is a lead concierge?
Supervises concierge team, creates and manages schedule, and manages various services offered to the resident base. Greets and escorts prospective residents to the leasing office. Answers incoming calls, places outgoing calls, and schedules appointments for leasing staff.
What is a porter?
plural porters. Definition of porter (Entry 2 of 3) 1 : a person who carries burdens especially : one employed to carry baggage for patrons at a hotel or transportation terminal. 2 : a parlor-car or sleeping-car attendant who waits on passengers and makes up berths.
What do you think are some of the skills that a concierge should have in a 5 * hotel?
They should greet every guest with a smile and a kind word, no matter how long they’ve worked or how tired they may be.
- Courtesy Calls to VIP Guests.
- Customer Service.
- Customer Relations.
- Customer Satisfaction.
- Greeting Guests.
- Guest Relations.
How do I write a cover letter for a concierge?
I know how to remain polite and professional at all times. In short, my hotel experience and strong commitment to guest service make me a strong candidate for this position. I truly believe that this role will contribute to my personal growth and that I can represent your hotel in a professional manner.
What should a hotel front desk resume include?
Front Desk Resume Skills
- Customer Service.
- Courteousness & Professionalism.
- Interpersonal Skills.
- Data Entry.
- Time Management Skills.
- Guest Reservation System.
- Technical Skills.
- Point of Sale (POS)
What is a concierge and what are five responsibilities?
A Concierge provides personal services and assistance to clients at hotels, hospitals, apartments, and office buildings. They perform various tasks such as booking accommodation, taking messages, and arranging transportation, business, or entertainment assistance. Also known as a receptionist.
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